Values: Organisations can demonstrate a values base that is congruent with and supportive of the therapeutic approach articulated by the organisation.
Culture: Every child or young person’s culture must be recognised and valued throughout all the processes of therapeutic care. Organisations should demonstrate effective cultural plans, cultural matching of staff and engagement of cultural advisors, wherever possible.
Program and practice framework: The organisation can articulate a program and practice framework that is available to all staff, is a translation of theory into practice and is reflected in training. This framework should be congruent throughout the organisation or service stream, and be informed by current understandings of trauma, attachment, socialisation and child development theory and practice.
Congruence: Organisations implementing therapeutic care can demonstrate congruence to the articulated program and practice framework. Organisational congruence is a dynamic that extends beyond the internal workings of the organisation to child protection, family members and broader care team members such as health and education partners.
Professionalism: The organisation is committed to professional practice through recruitment of staff with qualifications, experience and expertise in therapeutic care, through the use of program and practice frameworks, through adherence to professional standards, through training and through supervision.
Child and young person focused: Delivery of services must be in the child’s best interests, responsive to and addressing their individual assessed needs to develop responses to the complexities of abuse and neglect. The child or young person must be involved in determining what is in their best interests and what their needs are, and have access to information about their needs and progress.
Family inclusive: Parents, extended family or other significant kinship networks must be involved in the ongoing planning for the child, wherever possible, and their involvement must be sought in the assessment of the child and the planning for their future. Sibling contact should be preserved and enhanced wherever possible.